The principle service components offer employees:

• Unlimited access to confidential, independent support on a 24/7 basis
• Practical and emotional support on a wide range of work, personal and family issues
• Access for themselves plus their family members, partners and ‘significant others’
• In-house expertise including accredited counsellors, solicitors, debt advisors, child/elder care specialists, welfare rights advisors and education experts
• Short-term, face-to-face or structured telephone counselling for individuals and couples
• An extensive information service providing practical, preventative information, fact sheets and information packs
• A comprehensive debt management programme
• Specialist career coaching
• Independent Financial Advisor (IFA) support
• Familylife Solutions service offering specialist information on child, elder and disability/illness care issues, plus tailored searches for local care providers
• ManagerAssist service for those with management/supervisory responsibilities
• Web-based service, including access to online fact sheets, debt surgery, care locator, self-assessment tools and online counselling
• Multi-language provision and translation services

From the very start, each organisation is assigned a dedicated Account Manager who works in partnership to:

• Plan a comprehensive and relevant service launch
• Provide appropriate launch materials
• Deliver employee presentations
• Run specialist manager workshops
• Undertake regular review meetings with key stakeholders
• Present comprehensive management information reports and benchmarking data
• Proactively organise, and provide materials for, ongoing service promotions
• Organise immediate support in the event of a critical/traumatic incident
• Liaise with internal departments, such as Human Resources and Occupational Health, to provide a holistic employee support service